- Shipping & Returns
Shipping & Returns
The Orthopedic Guys Shipping Policy & Charges
Most Orders over $99 are eligible for FREE SHIPPING - Free shipping applies to ground shipping only. Products eligible for free shipping will have a free shipping option at checkout.
|Shipping Method||Estimated Shipping Time*||Cost|
|Free Shipping||3-7 Business Days||FREE|
|Standard Shipping||3-7 Business Days||$7.95|
|UPS Ground||1-5 Business Days||Calculated at Checkout or Call for Quote|
|UPS Next Day||1 Business Day||Calculated at Checkout or Call for Quote|
|UPS 2nd Day||2 Business Days||Calculated at Checkout or Call for Quote|
|UPS 3 Day Select||3 Business Days||Calculated at Checkout or Call for Quote|
*Estimated Shipping Time is an ESTIMATE - if you need delivery by a specific date, please call us or put a note in your order.
The Orthopedic Guys Return Policy
Returns are accepted on most items** within 15 days of the date of delivery. All items may be subject to a 15% restocking fee ($5 minimum restocking fee per order). The initial shipping fees are non-refundable. The Orthopedic Guys typically does not provide return shipping unless you received the incorrrect item/size or the item you received was defective and covered by the manufacturer's warranty. ALL return items MUST be returned in NEW unworn condition with all packaging and instructions.
Returns must be shipped back using a label provided to you by The Orthopedic Guys (cost will be deducted from yoour refund) or you may ship it back but it must have a tracking number. Please do not refuse the delivery of your item. In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box.
PLEASE EMAIL CUSTOMER SERVICE TO OBTAIN A RETURN AUTHORIZATION (RA#). RETURNS WITHOUT AN RA# WILL NOT BE ACCEPTED or REFUNDED
Send Email To: firstname.lastname@example.org Subject line: RA# Request
** Personal Medical Products (such as Cold or Heat Therapy Units or Pads, Compression Garments, Saunders Cervical/Lumbar Traction units and accessories, Electrotherapy, TENS/NMES units, HyperIce products, Heating Pads, Massagers, Rollers, Pillows, Steerable Knee walkers, etc) WILL NOT be eligible for Return. Professional Grade Electrotherapy/Ultrasound, Hydrocollator units, carts and tables are NOT eligibile for return. These items are eligible for Warranty Replacement ONLY!
Return Shipping Address
The Orthopedic Guys, LLC
821 Dawsonville Hwy. #250
Gainesville, GA 30501